However, the issue is solvable as long as the remote is not damaged. Sometimes, simply replacing or recharging the remote battery can make your remote start working again. Or you can re-pair it with your TV. So, in this article, we will guide you on how to solve your Roku remote not working.
Why is Your Roku Remote Not Working?
How to Fix the Roku Remote Not Working?
Before you begin, you can try general troubleshooting for the problem. Try aiming the remote at your TV from different positions. For Instance, you can hold your remote standing so that it is higher than the TV and aim it downwards. Or point the remote on your TV from the left and right sides. But, while pointing, you must make sure you are pointing it directly with no interference in between.
Low or dead batteryDefective or damaged remote batteryObstructions in the remote signalFaulty remote
Besides, we have provided the fixes to solve your Roku remote not working after identifying the causes below.
Replace Your Remote Batteries
You can check if the battery is defective or damaged, as it might also cause your remote to heat. If you notice that the battery is leaking, do not touch the item with your bare hands. Using rubber gloves, you can replace the batteries with a new one. Please refrain from contacting it with your skin or eyes. Your remote will also not respond if the battery is dead. Since you cannot recharge the batteries in a simple Roku remote, you can replace the battery with a new matching one instead. Depending on the remote, it requires a pair of AAA or AA-sized batteries. If possible, you can try using the batteries from the manufacturer. You need to ensure the batteries are inserted properly for them to work. Therefore, we will guide you with the simple steps below.
Recharge Your Remote Batteries
If you are using a Roku Voice Remote Pro, you cannot find battery compartments. Instead, it has in-built rechargeable batteries. So, to fix a Roku remote not working due to a low battery, you can recharge it. You can follow the given steps to recharge your batteries.
Re-pair Your Roku Remote
Another fix to troubleshoot your Roku remote not working is to re-pair it with your TV. If you use a simple Roku remote, it has an infrared light. Thus, you do not have to pair it. Although to restart such a remote, you can simply take out batteries and insert them again. Then, you can use it immediately by pointing it directly to your Roku device. You can find a pairing button on your remote for users with an enhanced Roku remote. So, you can re-pair it with the steps mentioned below.
Use Roku HDMI Extension Cable
If you have connected your Roku streaming stick directly to your TV, your simple Roku remote might not work due to obstructions in between. For Instance, if it is connected to the back of the TV, the signal is blocked. Therefore, you can use an HDMI extension cable on your Roku stick to improve the remote signal.
Try Testing the Roku App Remote
You can try using the Roku mobile app remote to know whether the remote is faulty or an issue exists within the system itself. But, this fix works best if you have already paired it with your Roku device. To use your Roku app as a remote, you should connect your Roku device and mobile to the same WiFi network. If the app remote works fine, you could also use it as an alternative remote. However, you must pair them together first for users who haven’t paired yet.
Contact Roku Customer Support
If your Roku remote is still not working, you can report the issue to customer support. While contacting them, you must also provide them with your Roku device’s serial number, software version, and device model. So, we recommend you check it and note it down. Moreover, if none of the fixes work for you, you can replace your old remote with a new one. You can also check out our other article to turn on your Roku TV without a remote.
